My father worked in the bank. As far as I know, he started out as a messenger and worked his way through the ranks to management. He retired after over 46 years of service. That’s some kind of commitment.
He never worked with technology. He poo-poo’d the idea of using an adding machine, preferring to trust his accuracy in casting the numbers manually. A bank lived and died on the quality of relationships it developed with its customers, and personal service was unquestionably its biggest asset. Customers would go into the bank to withdraw or deposit funds, would get to know the tellers and would meet with the bank manager to discuss their accounts and requests for loans or overdrafts or new accounts.
A bank manager wielded much power and my father, jokingly, would talk about meeting customers at the doorway to his office. He would welcome them, shake their hands and invite them into his office. As he took his seat, he would invite his customer to take a seat opposite him. The response would be, “Thank you, sir, but I’m quite comfortable here on my knees.”
Apart from visits to my dad’s hallowed office, I, too, enjoyed two brief forays into banking. Although I am clearly my father’s daughter, banking was never going to feature big on my horizon.
My first taste of banking was a short, holiday job I took when I was home from university. Along with a bunch of students of similar ages and persuasions, I worked for a few weeks in the musty, upstairs offices of the Bulawayo branch. I have no clue what our task was, but I do remember loads of boxes of forms and paperwork, and we had to do something with them. Watching paint dry would have been riveting in comparison.
We’d shoot the breeze as we ticked boxes – or whatever it was that we did – and we took far too many coffee breaks and watched the clock till we could take lunch, or knock off. Three weeks passed by in slow motion and, happy with the money we’d earned, we bid each other a relieved farewell.
Another holiday job presented itself during my Christmas holidays that year. The bank was hugely busy and under-staffed during the frenetic Christmas period, so they called in some extra pairs of hands. My job, strange as it was that I chose to accept it, was deposits-only teller. With no training and some brief instruction, I took to the wooden counter like a duck to, um, treacle.
I didn’t suck at maths at school, but it was not a subject that brought me much thrill. I can do things with numbers, but I’ve never really wanted to. So taking on a job that required me to count money and balance the books with monotonous, daily regularity, seemed a bizarre way of spending half of my summer holidays. The money must have been good.
The large, gracious banking hall in Bulawayo was an architectural masterpiece from a bygone era. High ceilings, wood-panelled walls and a sweeping, wooden horseshoe of telling booths welcomed customers into the hushed heart of the bank. A security guard would guide customers to a single line where they waited for one of the tellers to become free. The telling booths were open, allowing face-to-face contact between tellers and customers. This was before the need for tellers to have reinforced, bullet-proof glass protecting them from their customers.
A second line was formed for deposits-only customers. My heart sank as the line grew daily and, as Christmas Day approached, my line dwarfed the other. It might also have been because I was slow. Heaven help me.
I had regular customers who would bring their cloth bags of loot and pour it out on to the counter: “Knock yourself out,” they would say to me. Or words to that effect.
I had one regular customer who worked in a furniture store on the next street. He would mince excitedly over to my counter every day. He would take the money out of the bag, hand it over to me, with his banking book, and then begin his daily gossip. I’m pretty good at multi-tasking but to listen and respond to gossip while I’m having to count money, record it accurately, add up all the totals and try and work out what I’m really supposed to be doing, was beyond me.
He was a delightful character, however. Always nattily dressed with hair over-styled and under-stylish, he would shift his weight from foot to foot as he trilled his long, frilly fingers together and told me what was happening behind the scenes in his store and with his customers, or where he’d partied the night before. He’d always give me an opportunity to “give the goss” from my side, but I usually looked up at him with an exasperated blank stare and wished he’d just be quiet. Fortunately he never got that I felt that way, and, once his book had been tallied and rubber-stamped, he’d twirl round and mince out of the bank like he was walking on air.
I also had regular visits from the newspaper sellers and hawkers who plied their trade on the streets outside the bank. These customers would usually have their loot tied into an old handkerchief and stored in their sock, or at least that’s the impression I got. I called those interactions the “smelly deposits”. Say no more.
One of my most embarrassing moments happened while I worked at that counter. Occasionally – like about a hundred times a day – I would need to leave my telling booth to go and ask someone what I was supposed to do in a particular situation. Or to take money to the safe. Or to fetch something. Each time I left, I’d have to make sure the bank’s rubber stamps were out of reach of the customers, retrieve my keys for the booth door and excuse myself as I went to look for some direction.
On one occasion, I did two of the three requisite things and left my booth. As I closed the door, with its Yale lock, I realised I had not taken my keys. I had just locked myself out of my booth. And I had a stranger-customer at my counter, waiting to complete his transaction. I broke into a cold sweat. I completed my enquiry mission, and then wondered how on earth I could discreetly walk into the banking hall and climb over the counter back into my booth to continue working with my customer.
For one who was not exactly a natural at telling, and who struggled most days to balance her books or do her job even vaguely well, this was a whole new challenge.
I am not the world’s greatest lateral thinker, but occasionally flashes of brilliance do cross my mind. I thought of a less embarrassing way to get back into my booth that didn’t involve pole-vaulting from the banking hall. I grabbed a chair, put it outside the back of my telling booth door, climbed up on to it and leaned up and over the top of the door – on tippy toes and probably groaning as I stretched to reach the lock – to unlock my door. I walked nonchalantly back into my booth to let my customer know what I had just found out for him.
It was difficult to maintain my dignity when I knew that the entire, busy banking hall was watching me. I tried to ignore the muffled giggles and guffaws from customers, security guards and fellow tellers. I glanced fleetingly at my watch and calculated – without the use of an adding machine – that it was only half an hour till closing time and in my mind I defied anyone to breathe one single word to me about what had just happened.
I finished with my customer and prepared to hold my breath; another customer was taking something out of his sock as he walked towards my counter.
Sunshine signing off for today!
32 thoughts on “Why banking was never my bag”
Great story and enchantingly told. As long as you look like you know what you are doing and pull it off with dignity and aplomb, you can usually pull it off. I did that for 34 years as a high school history and at the end I think I really did become one with a decent rating too. But what did you do with the chair?
Thanks, Carl – true, that! And well done! hahahaha!
I took the chair from the offices behind the telling booths, and just returned it to its place when I was done. This wasn’t in the banking hall, thank the Lord, but it was in full view of everyone in the banking hall, so they all watched me appear above the doorway and lean over to open it. Apart from the wooden counters, everything else was glass (division between booths and between booths and the offices behind). Hope that makes sense?
ooops. Insert “teacher” . See, always room for improvement. But here(USA) I always remembered what day the Forth of July came on the calender.
That’s fantastic – you must have been an amazing history teacher! 🙂
Thanks, Renee – glad you enjoyed it xx
Loved this story, Sunshine…you and I are so much alike, it’s scary! I too enjoyed math in school, and did well at it (except for geometry – I hated that), but any professions involving “bean-counting” never appealed to me! I also need to concentrate on what I’m doing when it’s complicated. The best part was locking yourself out of the booth…I remember when I was doing my reporting internship being told to go to a press conference being held by a high-profile lawyer. I grabbed a cab and went where the phone book said his office was. Unfortunately, the office had moved across town…I called another cab and hightailed it to the new location, just as the press conference was wrapping up. I explained my predicament to the lawyer’s secretary, and (lovely man that he was), he gave me a private interview in his office! My boss was pretty happy with me!
Although non-profs depend on “numbers” for survival, I’m sure you’ll do very well at your new job (and no one will deliver their donations in a smelly sock, I hope!).
Thanks, Wendy, glad you enjoyed it! I know, you’re quite right about how alike we are … I often don’t say “me too” about something you’ve written cos it’s getting ridiculous now! Although I do love how alike we are!
I bet you went into a state of panic when you realised the lawyer’s offices had moved – it sounds like you got a better deal in the end, though – well done!
I’m glad that in my work I’ll just have to help bring in the numbers, not work with them! phew! And I’ll steer clear of smelly socks, for sure! xx
Haha! I remember when you did those jobs, I always felt it was so much more upmarket than working on the toy counter in Haddons! I always loved your stories of how people admired themselves in the one way glass! Last time I was in that bank, the picture was very different. There were still the signs of a wealthy colonial era, but the people in the bank no longer had their money in a bag or a sock, but in huge cardboard boxes, suitcases, or shopping trolleys!!! Sadly their deposits would have bought them no more despite amounting to millions! And now, my 15 year old daughter is much more aware of banking than I ever was, and yet I am not sure she has ever been into a bank for the purposes of banking!!!! This story would leave her perplexed as the bank you describe is far removed from the ATM in the shopping mall or her internet account!
Thanks for yet another trip down memory lane!
Hahaha, Fi – I forgot about the people and the one way glass! It still amuses me, when people do that! (Small things amuse small minds, I guess!)
Yes, true – both Zimbabwe and banking are very different today. My dad likes to say he used to play the piano in a brothel – he thinks it sounds more admirable than having been a bank manager, with the way banking goes today! It’s all so impersonal, although so convenient, today.
Thanks for the lovely comment xx
As they say in the newspaper business, this was a good read. My mom worked as a bank teller for a few years. I thought it sounded like a tedious, thankless job. From what you’ve written, I’d say I was right!
Thank you, Todd. That’s a compliment indeed.
Yes, tedious and thankless describe how telling was for me, although for some it was a wonderful career and calling. I think we approach things so differently these days, don’t we?
Fabulous story, Sunshine, although I can appreciate that last half hour might not have been quite as fabulous for you as it could have been…and at least you used your ingenuity to find a way back in!
Thanks, Kate! There was no dignified way to get myself back in the booth, I just had to talk myself out of my embarrassment! xx
Awesome story. I love the humanity in it. I’m glad there’s another one out there who goes through such regular embarrassing episodes with such regularity that we can hold our heads high with dignity through it. Only it’s usually my clumsiness too that adds a physical comedic element to my life. 😀
Thanks so much, Winn. Glad we’re soul sisters – that’s awesome! I love laughing, and laughing at myself is specially sweet! And by the way, there’s plenty more where these came from! hahaha xx
Brilliant! I can picture the scene. Thanks for the laugh.
Thanks, Glen – silly, hey? Glad it made you laugh xx
nice chuckle on a cold morning!
Hope it warmed you up, jane! xx
Hopefully (for your sake) this was before the days of surveillance cameras. I don’t think I have heard the term “give the goss,” but I like it. I agree that this is a lovely story, very well told.
Thanks, Hippie! Yes, it was way before the days of surveillance cameras and mobile phones, otherwise I would have so ended up on youtube!
What a laugh, Sunshine, I could picture the scene exactly.
Glad you had a laugh, Cindy! 🙂
That should have been on one of your “brunette” moments. Very funny.
I thought of one the other day…… perhaps i should put it in a post. Yah!!! Some inspiration. Will remember to link you as my creative lead!!!!
Funny, mnb, I thought about that as I wrote it – a perfect brunette moment! I have plenty of those to write about. Oh dear. 🙂
I’d love to read about your similar moments – I’ll look out for it! xx
Very funny Sunshine. I loved the part about the gossip guy talking non-stop while you were trying to count.
One day when I was cashiering at McDonalds a rather tall bruly sort of fella came to the counter and I asked him “May I help you M’am? I could have crawled under a rock! He wasn’t too pleased either. It was a busy day and the words just came out automatically and unintentionally. No sense of humor. 😦
Oops! That’s so funny, Jeanne xx
The use of the chair was a flash of genius. I locked myself out my car once, which wouldn’t have been so bad if not for the fact that the engine was running and my BABY was inside! Hugs, Diane
Thanks for the thumbs-up for my flash of genius! haha 🙂
I did the same as you did, but without a baby in the car – I wrote about it in an earlier post (Karma, grovelling and a parked car – http://wp.me/p11yuf-4Q) xx
OMG–I would fail miserably as a teller! Bless your heart–how could one ever count accurately and engage in small talk?!
(Sorry to read this so late; I’m trying to catch up from my two day’s travel.)
Yes – the ultimate test in multi-tasking! Glad you enjoyed the post xx